Terms of Use for Users

1) What is the nature of this agreement?

This is an agreement between SynOption Pte. Ltd. (“SynOption” or “We” or “Us”) and You, the user of thePlatform, (“User” or “you”) containing bi-partite obligations which apply between You and SynOption for use of the websites www.synoption.com and optimus.synoption.com and platforms and services provided by SynOption (“Platform”). You acknowledge that no broker-client relationship will be constituted unless additional terms have been mutually agreed and entered into between SynOption and You.

(2) Who is SynOption Pte Ltd? How is it regulated?

SynOption Pte. Ltd. is a financial technology firm headquartered in Singapore, looking to play a role in bringing about more transparency and easing the way business is done in financial markets in FX derivatives. It is an institutional platform providing services to institutional liquidity providers and liquidity takers to enable them to analyse and trade in FX option instruments and strategies by enabling choice from a variety of options(“Services”).

The “Optimus” Platform is established and operated by SynOption Pte. Ltd. as a Recognized Market Operator (“RMO”) by the Monetary Authority of Singapore ( “MAS”), in exercise of the powers conferred to MAS under section 9(1)(b) of the SFA with effect from 31 December 2020. The Optimus platform is exempt from Swap Execution Facility (“SEF”) registration requirements of the Commodity Futures Trading Commission (“CFTC”).

(3) What are these terms of use?


(b) As long as you comply with these Terms, you are granted a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.

(c) IF YOU DO NOT AGREE TO BE BOUND BY (OR CANNOT COMPLY WITH) ANY OF THE TERMS BELOW, YOU SHOULDNOT USE THE PLATFORM. You hereby expressly represent and warrant that you will not use or access the Platform if you do not understand, agree to become a party to, and abide by all of these Terms.

(4) What are your responsibilities while reviewing these terms?

(a) You, the user of thePlatform, have the responsibility of reviewing these terms and conditions (“Terms” or “Terms of Use”) periodically for updates / changes. By using the Platform, you agree that you have read and understood these Terms and you agree to be bound by these Terms. SynOption reserves the right to change or revise thePlatform and/or alter the Terms at any time.

(b) Your continued use of the Platform following any changes will mean that you accept and agree to any revisions made by us to these Terms.

(c) By clicking, tick-marking or otherwise confirming anything on thePlatform; or using all or any of the services listed by SynOption on the Platform, including third party services and support services, you consent to the Terms of this Agreement and the privacy policy which is incorporated in these Terms by reference as well as to any terms of the third party service provider which are deemed to be include herein by reference.

(d) You hereby also agree and acknowledge to be bound by such references, rules and regulations, policies, terms and conditions on any subdomains, webpages or extensions of the Platform which are hereby deemed to be incorporated in these Terms.

(e) You further acknowledge that the sub-headings are only indicative of the nature of the content under them and are included for ease of reference; and that the entire Agreement applies to you at all times.

(5) Are you eligible to transact on the Platform?

(a) SynOption does not provide Services to individuals. Unless you are an individual who is nominated to represent an institutional provider or taker of liquidity and who is competent to contract under Singapore law, you may not access or use the Platform.

(6) What is an E-Trading account on the Platform? How can You open an E-Trading Account with SynOption? How are orders placed on the Platform? What are the rules governing such orders?

(a) E-Trading refers to trading on our Platform in accordance with our trading rules and policies for members (“Market Rulebook”). These rules may vary for different classes of traders (such as liquidity providers and liquidity traders) and from time to time, at our discretion; as may be updated from time to time at our discretion.

(b) Trading account refers to Your account of trades on the Platform as maintained by SynOptionas per its policies (“Trading Account”).

(c) To start e-trading on SynOption Platform you need to be onboarded onto the Platform as either a liquidity provider or a liquidity trader in accordance with the procedures laid down by SynOption from time to time. You will have to agree to the Market Rulebook and other additional terms and policies of SynOptionin the form of a separate written agreement in order to participate on the Platform. On successful onboarding onto the Platform, relationships will need to be setup between the liquidity providers and liquidity takers who will need to bilaterally approve their relationship on the Platform and agree in advance on the terms of clearing and settling trades outside the Platform post-execution of trading transactions on the Platform. You hereby agree that SynOption is not responsible for or involved in any way in the bilateral relationship between the liquidity providers and liquidity takers on the Platform or the clearing and settlement of any trade outside the Platform.

(d) You may be charged a fixed fee for accessing the Platform and subsequently, for trading on the Platform in accordance with our policies. All commissions and charges will be posted to your Trading Account accordingly in accordance with the policies of SynOption as are communicated to You from time to time and voluntarily accepted by You.

(e) Before we can make your Trading Account operative, we require that you fill and sign all forms / agreements which form part of your Trading Account opening kit, and supply us with all the relevant legal documents and financial information which applicable law and our policiesrequire us to maintain. You acknowledge that such information is a pre-requisite for SynOption to allow you to use the Platform.

(f) You warrant and represent that the information that you supply in your Trading Account application (or other information that SynOption may require) is accurate and correct. You also expressly authorize SynOption to obtain reports concerning your credit standing and business conduct, if deemed necessary by SynOption.

(g) If your application is approved, SynOption will open an e-Trading Account for you. SynOption reserves the absolute right to either accept or reject your application on any lawful grounds and you agree that you shall not dispute the result in any manner whatsoever.

(h) You acknowledge that SynOptionuses algorithms which do not intendtoencourage sale or purchase of any specific securities or any sales or purchases against Your interests or with ill-intent and for mala fide reasons of benefitting from any commission. You acknowledge and accept the use by SynOption of proprietary arbitrage protection algorithms in modifying the best bid and best offer quoted, that would typically lead to liquidity taker seeing a quote with the best bid and best offer as same value.

(i) SynOption may allow/disallow You from trading and impose such conditions for trading as it may deem fit from time to time.

(j) All orders for purchase, sale or other dealings in securities and other instructions routed through the Platform via Your username shall be deemed to have been given by You.

(k) SynOption may from time to time impose and vary limits on the quotes and orders which can be placed through SynOption’s Platform (including exposure limits, turnover limits, limits as to the number, value and/or kind of securities in respect of which orders can be placed, the companies in respect of whose securities orders can be placed, etc.). You agree that SynOption shall not be responsible for such variation, reduction or imposition or Your inability to route any order through SynOption’s Platform on account of any such variation, reduction or imposition of limits. You understand and agree that SynOption may at any time, at its sole discretion and without prior notice, prohibit or restrict Your ability to quote or place orders or trade in securities through SynOption’s Platform.

(l) You acknowledge that all quotes are live and subject to change as often as several times per second, as determined in the sole discretion by each liquidity provider and because of the potentially rapidly-changing nature of the quotes, if at the instant the liquidity taker clicked on a quote there was a more favourable quote offered to the liquidity taker, the Platform would automatically change the liquidity taker’s trade order to the more favourable quote and would submit the trade order to the corresponding liquidity provider. The employees or management of SynOption have no role to play in such selection by the Platform.

(m) You take complete responsibility for settlement of trades made on the Platform which shall be undertaken bilaterally through your own back offices or by using the service of an independent clearing facility or otherwise.SynOption shall not be liable for any delay or failure in the settlementof trade executed or for any resultant loss on account of the delay.

(n) You also understand that SynOption may lawfully impose various surveillances in relation to use of the Platform, which may differ from user to user on the basis of factors considered relevant by SynOption.

(o) You shall bring to the notice of SynOptionany trades that are not settled by You as per the trade orders registered on the Platform. You agree to provide these details promptly for SynOption’s informational purposes.

(p) SynOption may, at its sole discretion, reject any order placed on the Platform or in any other manner due to any lawful reason.

(q) You agree that, if the order is not accepted on the Platform for any reason by the liquidity provider as per timelines specified in the Market Rulebook, SynOptionmay treat the order as having lapsed.

(r) You are aware that the Platform is vulnerable to temporary disruptions, breakdowns or failures or technical issues, including due to third party acts or omissions. In the event of non- execution of trade orders or trade cancellation or display of wrong information or data due to the happening of such events or vulnerabilities due to failure / disruption / breakdown of system or link/technical issues, SynOption shall be entitled to cancel relevant quotes and trade orders and shall not be liable to You for any loss whatsoever, except to the extent of the Platform fees applicable in respect of the Services in question, where such loss is directly and solely attributable to any negligence on the part of SynOption.

(s) You agree to abide with and be bound by all the rules, regulations and bye-laws of Singapore as are in force pertaining to the use of the Platform.

(t) SynOption shall not be responsible for anyquote or order that is made by You by mistake; and every quote or order that is entered by You through the use of the allotted user name and the security code(s) shall be deemed to be a valid quote or order for which You shall be fully responsible for any such mistake or executed order.

(u) Cancellation or modification of a quote or order pursuant to Your request in that behalf is not assured and shall be subject to the Market Rulebook issued by SynOption and voluntarily accepted by you.

(v) You shall not be entitled to presume an order as having been executed, cancelled or modified until a confirmation from SynOption is received. However, due to technical or other factors, the confirmation may not be immediately transmitted to or received by You and such a delay shall not entitle You to presume that the order has not been executed cancelled or modified unless and until SynOption has so confirmed in writing.

(w) All payments made to SynOption shall be from Your account and shall not to be from the account of any third party.

(x) You agree that all payments due to SynOption will be made by You/may be deductedby SynOption from Your account (if such facility is provided by SynOption) within the specified timeand manner which may be prescribed by SynOption in accordance with applicable law.

(y) SynOption may refuse to provide Services in the event of any delay in payments to SynOption. Costs/losses if any, thereof shall be borne solely and completely by You.

(7) What are the fees and other charges, expenses and taxes that You will have to pay to SynOption?

(a) You agree to pay to SynOption fees (including platform fees), service and other taxes and transaction expenses as they exist from time to time and as they apply to Your account and transactions, and the services that You receive from SynOption and as shall have been voluntarily accepted by You prior to using the Services of the Platform.Applicable fees (including platform fees), service and other taxes and transaction expenses shall be payable whether of the not the trade executed on the Platform is finally settled or not.

(b) A schedule of fees, applicable service and other taxes and other transaction expenses will be provided to you upon your registration on the Platform.

(c) Please note that a certain fixed fees may be levied for access to the Platform irrespective of the use of the Platform or number of transactions carried on the Platform. Additional fees, as applicable, may be levied per transaction.

(8) What are your responsibilities and obligations under these Terms in relation to the use of Platform?

(a) Account and other Information: You will be responsible for maintaining the confidentiality and security of any account information of the Platform (together called “Account”) and will be fully responsible for all activities that occur under your Account. You agree to (a) immediately notify SynOption of any unauthorized use of your Account information or any other breach of security, and (b) ensure that you exit from your Account at the end of each session. SynOption cannot and will not be liable for any loss or damage arising from your failure to comply with this term. You may be held liable for losses incurred by SynOption or any other User due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account information secure and confidential.

(b) You agree that you shall, at all times, provide SynOption with true, accurate and complete information. If you provide any information that is untrue, inaccurate, not current or incomplete or SynOptionhas a reasonable ground to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Agreement, SynOption reserves the right to indefinitely suspend or terminate or block your use or access to the Platform. You agree not to represent yourself as another person or User or login/ register using the identity of any other person.

(c) You consent to the Platformlawfully accessing your personal and financial data and information for the purposes of providing you Services; and agree to provide correct and accurate financial information to SynOptionfor the purpose ofavailing respective servicesthrough the Platform. Subject to applicable law, SynOption expressly disclaims all liabilities that may arise as a consequence of any data or information provided by You or accessed through transactions arising on the Platform.

(d) Sufficient authority: If you represent a business entity, by accepting the Agreement you covenant that such entity shall have sufficient authority under applicable law to enter into the Agreement and that you will have been duly authorized by the business entity to accept this Agreement and bind such business entity to this Agreement.

(e) Platform security: You must not violate or attempt to violate the security of thePlatform, including, without limitation, by (a) accessing data not intended for you or logging onto a server or an account, which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and “flooding,” “spamming,” “mail bombing” or “crashing.”; (d) sending unsolicited emails, including promotions and/or advertising; (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. SynOption will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Platform other than using any search engine and search agents available on this site and other generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox, Safari etc).

(f) Prohibited activities: You agree not to engage in any of the prohibited activities mentioned below and agree to indemnify SynOption for all losses caused as a result of your conduct or that of another using your Account in relation thereto. You agree and undertake not to use the Platform to host, display, upload, modify, publish, transmit, update or share any information or list any information or item:

  • that belongs to another person and to which you do not have any right;
  • which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, encourages money laundering or gambling, or is otherwise unlawful in any manner whatsoever; or which unlawfully threatens or unlawfully harasses women including but not limited to facilitating or encouraging or resulting in “indecent representation of women”;
  • which harms minors in any way;
  • which infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or facilitates the sale of counterfeit or stolen items;
  • which violates any law for the time being in force;
  • which deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • which impersonates another person or uses an anonymous proxy;
  • which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish the value of, surreptitiously intercept or expropriate any system, data or personal information;
  • which threatens the unity, integrity, defence, security or sovereignty of Singapore, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation;
  • which is false, inaccurate or misleading;
  • which directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rules, regulations or guidelines for the time being in force;
  • which gives rise to a liability on part of SynOption or causes any hindrance (in whole or in part) with respect to the services of ISPs or other suppliers of SynOption; and links directly or indirectly to or includes descriptions of items that are (i) prohibited under the Agreement or any other applicable law for the time being in force or sell or promote or advertise items listed for sale on a web site other than SynOption.

(9) What is the agreement between SynOption and you in relation to intellectual propertyrights?

(a) You acknowledge and agree that SynOption and any of its licensors retain ownership of all intellectual property rights (including applicable copyrights, trademarks and other proprietary rights) of any kind on our Platform, emails, mobile sites, applications, and/or services. We are not granting any license to you under any of those intellectual property rights by virtue of these Terms. You further acknowledge and agree that we retain ownership and control over the “look and feel” and substance of our tools, widgets, buttons, applications and the like. We reserve all rights that are not explicitly granted to you in under these Terms.

(b) We have invested substantial time and effort into developing the Platformand it contains our own or licensed intellectual property. You further agree not to breach our intellectual property rights or attempt to reverse-engineer or discover the source code (by any means) of the Platform. You agree that any infringement of these restrictions will cause us irreparable loss.SynOption’s name and logos are trademarks and service marks of SynOption (the “SynOption Trademarks”). Any other company, product, and service names and logos used and displayed via the Platform may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to SynOption. Nothing in these Terms should be construed as granting, by implication or otherwise, any license or right to use any of SynOption Trademarks displayed on the Platform, without SynOption’ prior written permission in each instance.

(c) Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content or intellectual property that are owned by SynOption or licensed to SynOption for use; and available on or through the Platform.

(d) The technology underlying the Platform and the entire contents of the Platform including, but not limited to, text, graphics, images, audio clips, digital downloads, data compilation or code is either the property of SynOptionor is licensed for use of SynOption. You are prohibited by law from copying or using, without permission, any copyright or other right in such work.

(10) What are the disclaimers, limitations on liability and exclusions of warranties of SynOptionin relation to the Platform and services under these Terms? What are Your representations and warranties to SynOption?

(a) You expressly understand that SynOption, through the Platform, merely facilitatestransactions of buying and selling securities between users like You and other persons trading in the market. Accordingly, the agreement between You and the other person trading in the market in respect of the securities is bilateral and governed by the terms agreed between You and such other person(s).

(b) You expressly understand and agree that SynOption, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of property, profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:

  • Transacting or communicating on or off the Platform with third persons, including without limitation, in respect of securities;
  • Any disruptions or suspensions caused by unavailability of the Platform;
  • Any action taken by regulators including MAS pertaining to trade and Services;
  • the use or the inability to use the Platform;
  • unauthorized access to or alteration of your transmissions or data;
  • statements or conduct of any third party on the Platform;
  • any failure to settle executed orders bilaterally;
  • any other matter relating to the Platform.

(c) Your sole and exclusive remedy for any dispute regarding the Platform, with us or any of the other users of the Platform shall be termination of your relationship with us. In no event shall We be liable to You in any form or manner, except to the extent as may be specified under applicable laws and regulations. In any event, our entire liability to you whether direct or indirect, will not exceed the Platform fees with respect to Service in question or such amount as may be prescribed under applicable law, whichever is lower.

(d) You agree to transact on the Platform at your own risk. SynOption disclaims any liability arising from your transactions on the Platform by you or for any obligations of other users of the Platform to You, any acts or omissions of a third party or user of the Platform with whom you choose to deal with.It will be your sole responsibility to take proper precaution/ professional advice before agreeing to trade in securities. You agree that the SynOption will not be responsible or liable for any securities purchased or sold by you from or through the Platform.


(f) SynOption makes no warranties or representations about the accuracy or completeness of the Platform’s content and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Platform, (iii) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption in or cessation of transmission to or from the Platform, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Platform by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, communicated, transmitted, or otherwise made available via the Platform.

(g) We are not responsible for and do not endorse or accept any responsibility for the availability, contents, services or use of any third party site, any platform accessed from a third party site or any changes or updates to such sites. Any linked sites are only for your convenience and therefore you access them at your own risk. You acknowledge that you bear all risks associated with access to and use of content provided on a third party site and agree that we are not responsible for any loss or damage you may incur from dealing with such a third party site.

(h) You understand that any marketing or promotion or description of any security on the Platform isonly representative and that actual terms shall be entered into between you and the third party in your own judgment and at your own risk, in such manner as may be prescribed under applicable law.

(i) You acknowledge that you have no objection to SynOption, its group companies, agents / representatives providing information on various products, research reports offers and services, through any mode (including without limitation through telephone calls / SMSs / emails) and authorize SynOption, its group companies, agents / representatives for the above purpose.

(j) You hereby authorize SynOption to send trade confirmations, research calls, investment ideas etc.including all commercial communication even if You are registered with any ‘Do Not Call Registry’ established under applicable law.

(k) You hereby warrant that You are capable of executing the present agreement and that the terms of the present Agreement are not in contravention of any rights of any party with whom You have entered into any agreements, at any time prior to the execution of this agreement.

(l) You agree to provide and continue to provide all details about yourself as may be required by SynOption, including but not restricted to any identification related information, and state all details and facts represented to SynOption are true.

(m) You are aware and acknowledge that trading over the internet involves many uncertain factors and complex hardware, software, systems, communication lines, peripherals, etc., which are susceptible to interruptions and dislocations; and the Platform of SynOption may at any time be unavailable without further notice. SynOptiondoes not make any representation or warranty that the Platform of SynOption will be available to You at all times without any interruption. You agree that You shall not have any claim against SynOption on account of any suspension, interruption, non-availability or malfunctioning of the Platform or service of SynOption for any reason whatsoever.

(n) You hereby confirm and warrant that You authorise SynOption to take all such steps on Your behalf as may be required to book any trades as per the Market Rulebook.

(o) You agree that none of the services available on the Platform shall amount to transaction advice on the part of SynOption.

(p) You agree that in the event of SynOption or any employee or official of SynOption, providing any information, recommendation or advice to You, You may act upon the same at Your sole risk and cost and SynOption shall not be liable or responsible for the same.

(q) SynOption, and its officers, directors, partners, employees, agents and affiliates will have no liability with respect to any transactions undertaken by You.

(r) You agree that SynOption shall not be held responsible for delays in transmission of orders due to breakdown of the system or failure of communication facilities either due to the fault of the systems of SynOption or otherwise or for any other delay beyond the reasonable control of SynOption due to a breakdown or failure of communication facilities or for any other delay beyond the reasonable control of SynOption.

(s) Nothing contained herein shall prejudice the applicability of any terms and conditions specified in any document provided to You as part of the account opening kit or in accordance with the requirements of applicable law.

(11) What general indemnities are you agreeing to under the Terms?

Besides any specific indemnities provided by You in these Terms:

(a) The User agrees to indemnify and hold harmless SynOption, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party vendors, from claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/ its access to or use of the Platform, violation of this Agreement, or infringement of his/her/its Accounts, or of any intellectual property or SynOption. SynOption will notify the User promptly of any third party claim, loss, liability, or demand, and in addition to the foregoing obligations, the User agrees to indemnify SynOption at his/her/its expense for defending suchthird party claims.

(b) You agree to indemnify and hold SynOption harmless against any loss that may be suffered by SynOption, its customers or a third party or any claim or action that may be initiated by a third party which is in any way the result of improper use of user ID and password by You.

(12) What are the rules regarding suspension and termination of your account with us?

(a) You may terminate this Agreement by not accessing the Platform but no termination hereunder shall affect obligations incurred by you as a Userunder this Agreement or any other lawful agreement entered into between you and a third party on or through the Platform or have the effect of terminating such other separate agreements.

(b) Without limiting other remedies that SynOption may pursue, SynOption may at its sole discretion, take such action as it deems fit, limiting User activity, removing User information, forthwith temporarily/indefinitely suspending or terminating or blocking a User, and/or refusing to provide a User with access to the Platform or initiate any legal action as it may deem fit.

(c) In the event you have breached any of the provisions of this Agreement including any of the rules and policies, documents, terms and conditions made thereunder which are incorporated by reference or where SynOption is unable to verify or authenticate any information provided byyou; or SynOption believes that your actions may cause legal liability to SynOption, SynOption may terminate your registration. Termination of your account may include: (i) removal of access to all offerings fromthe Platform or with respect to any services provided on the Platform; (ii) disabling access to the account information, including your personal information, log-in ID and password, and all related information, files and materials associated with or inside your account (or any part thereof), and any User content uploaded by you; and (iii) prohibiting further use of the Platform.

(d) Additionally, SynOption may have to, with or without notice, terminate your registration in the following events:

  • SynOption is required to do so by law (for example, where the provision of the services to you become unlawful), or upon request by any law enforcement or other government agencies;
  • The provision of access to the Platformis, in SynOption’s opinion, no longer commercially viable;
  • SynOption has elected to discontinue, with or without reason, access to the Platform, the services (or any part thereof); or
  • In the event SynOption faces any unexpected technical issues or problems that prevent the Platform and / or services from working.
    Failure to pay charges and fees as per pricing schedule published on the website.

(e) No actions, omissions or decisions taken by SynOption shall waive any rights or claims that SynOption may have against the User. A User who has been suspended or blocked may not register or attempt to register with SynOption or use the Platform in any manner whatsoever until such time that such User is reinstated by SynOption at the sole option of SynOption.

(f) Notwithstanding the above, if you breach the Agreement or the rules and policies and other documents incorporated therein by reference, SynOption reserves the right to recover any amounts due and owed by you to SynOption and to take strict legal action including but not limited to referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

(13) How can you communicate with us?

(a) When you use the Platform to send emails or share other data, information or communication or when you communicate with SynOption or any third party, you agree and understand that you are communicating with such persons through electronic records and you consent to receive communications via electronic records.

(b) SynOption or any such third party may communicate with you by email or by notices on Platform or electronic records on the Platform or on your mobile number which will be deemed adequate service of notice / electronic record to the maximum extent permitted under any applicable law.

(c) You may communicate with SynOption by sending an email to [email protected]

(14) If you have a grievance, whom should you approach?

(a) In case of any grievance, objection or complaint on your part with respect to the Platform or other Users or any associated services, including any complaints or enquiry about suspension, termination or blocking of your membership or right to use services, or violation of these terms or of your intellectual property you should promptly raise such grievance or complaint with the designated Grievance Officer and provide him with necessary information and/or documents.

(b) SynOption will make the best effort to resolve your grievance within 30 days from receipt of your grievance and will take adequate action consistent with this Agreement and applicable laws, including taking down any material which is objectionable or harmful for Users.

(c) The e-mail of the Grievance Officer is [email protected]:

(15) What is the consent policy and privacy policy about?

(a) By using the Platform and/or by providing your information, you consent to the collection and use of such information disclosed by you on the Platform in accordance with these Terms of Use, Privacy Policy and applicable law. You agree to the disclosure of such information to third parties, solely for the purpose of the Agreement. The personal information / data including but not limited to the information provided by you to SynOption shall be treated in accordance with the Privacy Policy which is incorporated herein by reference and in accordance with applicable laws and regulations.

(b) SynOption does not sell or rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent and SynOption only uses your information in the manner described in the Privacy Policy and for the purpose of this Agreement. If you do not agree to your information being used in this way, please do not use thePlatform.

(16) How can you give us feedback?

You may use any feedback and review mechanism provided by SynOptionto communicate your fair opinion and facts in respect of the Platform. You shall not include any hearsay information, or information that results in maligning SynOption, any other User or third party in your feedback.

(17) What is your relationship with SynOption under these Terms?

None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between the User and SynOption and you shall have no authority to bindSynOption in any manner whatsoever.

(18) Which law governs these terms? What happens in the event of a dispute?

These Terms shall be governed and construed in accordance with the laws of Singapore and the courts of Singaporeshall have exclusive jurisdiction over all matters and disputes arising out of and relating to the Platform.

(19) Please read the following terms carefully:

(a) SynOption shall be entitled to seek and enforce specific performance of this Agreement, in addition to any other legal rights and remedies, without the necessity of demonstrating the inadequacy of monetary damages.

(b) Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a User will survive the expiration or termination of this Agreement.

(c) This Agreement together with the rules and policies incorporated herein by reference constitutes the entire understanding and agreement between you and SynOption with respect to the subject matter herein, subject to any additional terms that may be agreed between You and SynOption.

(d) All remedies of SynOption under this Agreement whether provided herein or conferred by statute, civil law, common law, custom or trade usage, are cumulative and not alternative and may be enforced successively or concurrently.

(e) If, for any reason, a court of competent jurisdiction finds any provision of the Agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Agreement shall continue in full force and effect. SynOptionmay amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with the amendment terms of these Terms.