The purposes listed here may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
1.1. When you are on our website, or avail of any service we provide or if you register with us, the personal data we may collect includes but is not limited to:
a) Data collected directly from you: This may be done through this web site, over the phone or by email. The information collected might include, however is not restricted to:
b) Data collected by automated means: Different types of technologies may be used on our website and any mobile and web-based applications and Platform in order to make them more user-friendly, effective and secure. These technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally, but may, contain user’s personal data.
Examples of such technologies include:
When you register your emails and phone and any other details with us, we may use it for rendering Services to you, including in the following manner:
By submitting your email, you consent to the use of that email as set out in this policy. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand.
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we respond to your request within thirty (30) calendar days of receiving it.
Please note that depending on the nature and scope of your request, we may not be able to continue providing our products or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing.
We are committed to maintaining the security of personal information. We have put in place appropriate security procedures and technical and organisational measures to safeguard your personal information such as Encryption, SSL, use of passwords, etc. as appropriate. We have introduced appropriate administrative, physical and technical measures to secure all storage and transmission of personal data by us and disclosing personal data both internally and to our authorized third-party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Additional information on this subject is available in the security policy document, which is available on our website.
Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to PDPA@synoption.com We may levy a small charge for this service.
All requests for correction or for access to your personal data should be in writing. We will respond to your request within 30 days and if there is any delay, we shall inform you of the time by which we would respond to you.
Due to legal requirements, we may be prevented from complying with any request that you make. We may also decline any request that you make if the law permits us to do so.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to SynOption changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to PDPA@synoption.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If SynOption’s business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Data Protection Officer
Email address: PDPA@synoption.com
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE IN ANY EVENT FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY LOSS OF REPUTATION OR GOODWILL, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, SUFFERED AS A RESULT OF UNAUTHORISED OR UNINTENDED USE, ACCESS OR DISCLOSURE OF YOUR PERSONAL DATA
In any event, our entire liability to you whether direct or indirect, will not exceed the Platform fees with respect to Service in question or such amount as may be prescribed under applicable law, whichever is lower.
This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.
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